Returns, Exchanges & Shipping Policy
Vêtir partners with a curated network of luxury brands, retailers, and individual sellers to bring you an exceptional selection of products. Orders may be fulfilled directly by our retail partners or, for peer-to-peer pre-owned items, shipped directly by the individual seller. Policies may vary depending on the item and its seller. Please review the product details and applicable policies before completing your purchase.Our Concierge team is always available to assist at Concierge@vetirapp.com and responds in less than 24 hours.
Order Processing & Shipping
Orders are fulfilled directly by the originating brand or retail partner. Processing times vary by retailer, but most orders ship within 24–48 hours of being placed, if not sooner.Shipping methods and delivery timelines also vary by vendor. Depending on the retailer, orders may ship via overnight, expedited, or standard delivery. Some items ship internationally and may be subject to additional transit time and customs clearance.Peer-to-peer pre-owned items ship directly from the individual seller. Processing and delivery timelines for these items may vary by seller.Delivery estimates provided by retailers, sellers, or shipping carriers are not guaranteed. Customs inspections, carrier delays, and other circumstances outside of Vêtir's control may affect delivery timelines.Once your order ships, tracking information will be added to your Vêtir account so you can follow your shipment. If we become aware of a processing or shipping delay, our team will reach out to keep you informed.Orders containing items from multiple retailers or sellers may arrive in separate shipments and have different delivery timelines.Returns
Most items may be returned within 14–30 days of delivery, depending on the originating retailer's return policy. Please refer to the individual product page for the applicable return window and eligibility requirements.All returns must be initiated through the Vêtir app or by logging into your account online. Returns cannot be initiated directly with the retailer.To initiate a return:1. Log in to your Vêtir account through the app or online.2. Locate your order and select the item(s) you wish to return.3. Submit your return request.4. Our Concierge team will email the applicable return label and instructions to the email address associated with your account.5. Follow the instructions provided to ship the item back to the originating retailer.
Return shipping fees vary by retailer. Some brands offer complimentary returns, while others require the customer to cover the return shipping cost. Any applicable fees will be communicated with your return instructions.Items must meet the originating retailer's return requirements, including applicable conditions regarding tags, original packaging, wear, and condition.Final Sale Items
Items designated as Final Sale are not eligible for return, refund, or exchange.If an item is designated as Final Sale, our team will contact you before fulfilling the order to confirm that you would like to proceed. You may confirm your purchase or request to cancel directly via email before the order is fulfilled. Once you confirm and the order is fulfilled, the purchase is final.Other exclusions may include pre-owned, made-to-order, and trunk show pieces, as indicated on the applicable product page.Peer-to-Peer Pre-Owned Items
Vêtir may offer pre-owned pieces listed and sold directly by individual sellers through our peer-to-peer marketplace.All peer-to-peer pre-owned items are Final Sale and are not eligible for returns, refunds, or exchanges. These items ship directly from the individual seller rather than from a retail partner.Product descriptions, photographs, and condition details are provided on the individual listing. Products are authenticated directly by the seller and include supporting documentation such as original receipts and authentication papers where available. If you believe an item received has a condition discrepancy or fails authenticity verification, you must report the issue to Concierge@vetirapp.com within 48 hours of delivery. We encourage clients to carefully review all listing information before completing their purchase.For questions or concerns regarding a peer-to-peer purchase, please contact our Concierge team at Concierge@vetirapp.com.Exchanges
Vêtir does not offer direct exchanges.If you would like a different size, color, or variation, please initiate a return for the original item through the Vêtir app or your online account, provided it is eligible for return. You may then place a new order for the desired item separately. Availability is subject to change.Cancellations & Order Changes
Once an order has been submitted to and processed by the originating retailer or seller, modifications or cancellations may no longer be possible.If your order has not yet shipped, our team may be able to request a change or cancellation, depending on the retailer's or seller's policies. Once an order has been dispatched, it cannot be canceled or modified. Eligible items may instead be returned in accordance with this policy.For assistance, please contact Concierge@vetirapp.com as soon as possible.Refunds
Refunds are issued once the returned item has been received by the originating retailer and the retailer has confirmed receipt and approved the return.Once the refund has been issued, please allow 1–5 business days for the funds to appear on your original form of payment, depending on your bank or financial institution.Refund processing times may vary by retailer. Final Sale items, including peer-to-peer pre-owned items, are not eligible for refunds.Vêtir Discounts, Promotions & Boutique Credits
Vêtir may occasionally offer promotional discounts. All offers are subject to the specific terms communicated at the time of issuance.Unless otherwise specified:• Promotional codes and discounts must be applied at checkout.• Offers may have expiration dates, minimum purchase requirements, or product-specific restrictions.• Promotional discounts cannot be combined with other offers unless explicitly stated.• Promotions are not redeemable for cash or transferable to another account.• If an order purchased using a discount is returned, any applicable refund or credit adjustment will be handled in accordance with the original offer terms and applicable return policy.
International Orders, Duties & Taxes
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country, which are calculated at the time of purchase. These charges are the responsibility of the customer.For U.S. orders, purchases may be subject to applicable sales or use taxes depending on the shipping destination, with estimated amounts calculated at the time of purchase. Tax collection and reporting requirements vary by state.Please refer to the applicable retailer's or seller's international shipping and return policies for additional information.Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, defective, incorrect, or with missing items, please contact our Concierge team as soon as possible at Concierge@vetirapp.com.Our team will work with the originating retailer, seller, or shipping carrier to investigate the issue and assist with a resolution.If your tracking information indicates that a package has been delivered but you have not received it, please notify our team promptly so we can help investigate.Product Authenticity & Condition
Vêtir works with established luxury brands, retail partners, and individual sellers to offer a curated selection of merchandise. Items are fulfilled directly by the originating brand or retailer, or shipped directly by the seller in the case of peer-to-peer purchases. Any pre-owned merchandise will be identified as such on the applicable product page, with relevant condition details provided where available.Contact Our Concierge Team
For assistance with an order, return, shipment, or any other questions, please contact:Concierge TeamConcierge@vetirapp.com
We're always happy to help and respond in less than 24 hours.