Returns & Exchanges Policy
Vêtir partners with a diverse range of luxury retailers and brands to offer you an extensive selection of products. As such, return and exchange policies may vary depending on the brand or retailer from which your order was shipped. Please refer to the product page for each brand or retailer partners’ individual return policies. For any questions, reach out to our client support team at Concierge@vetirapp.com.
Return Eligibility:
To initiate a return or exchange, please follow the return instructions provided by the brand or retailer that fulfilled your order. Each brand or retailer has its own return process. Some may offer free returns, while others may require you to cover shipping costs. Occasionally, a brand or retailer may include a prepaid return shipping label in the box with your order, making returns more convenient. Our team will guide you through the necessary steps and provide you with a return label where applicable. Please note that returns and refunds are not eligible on final sale items.Initiating a Return:
To initiate a return or exchange, please follow the return instructions provided by the brand or retailer that fulfilled your order. Each brand or retailer has its own return process. Some may offer free returns, while others may require you to cover shipping costs. Occasionally, a brand or retailer may include a prepaid return shipping label in the box with your order, making returns more convenient. Our team will guide you through the necessary steps and provide you with a return label where applicable.Alternatively, if you need assistance with a return label, you can email us at Concierge@vetirapp.com to initiate the process. Be sure to include:• Order number• First & last name• Date of purchase• Reason for the return• Name of the item(s) you are returning
Cancellations:
Once your order is finalized, we generally cannot accommodate modifications or cancellations. If your order has not yet shipped, there may be a possibility to make changes—please check your confirmation email for details as this varies by vendor. However, once an order has been dispatched, it cannot be altered or canceled. In such cases, our support team is here to help you initiate a return. Please note that items labeled as Final Sale are not eligible for returns. If you need assistance with order changes or cancellations, please reach out to our support team at Concierge@vetirapp.com.Shipping Costs:
Return shipping fees may vary based on the policy of the brand or retailer. We recommend reviewing the specific return conditions applicable to your item on the original brand or retailer's website.When shipping your item for return, ensure the item and its original packaging are fully sealed to prevent damage during transit. Vêtir is not responsible for items damaged or lost in return transit.Refunds:
Refunds will be processed within 3-14 business days after the returned item is received and inspected by the originating brand or retailer. Refunds will be issued to the original form of payment. Please note that the time it takes to receive your refund may vary.Exchanges:
Some brands may offer exchanges, while others may require you to return the item and place a new order. Please follow the specific exchange instructions from the brand or retailer associated with your purchase.International Returns:
If you are returning an international order, please be aware that customs duties and taxes may apply. Review the international return policy of the brand or retailer for further details.Taxes and Duties:
For U.S. orders, Vêtir does not collect sales tax in all states, but your purchase may still be subject to sales or use tax. Depending on your shipping location, you may be exempt from sales tax, while some states may require you to report and pay tax on online purchases when filing your annual tax return.For international orders, additional duties and taxes may apply depending on the destination country. These fees are the responsibility of the customer and will be calculated at checkout or billed upon delivery, as required by local customs authorities.Note:
If you believe an item to be defective, damaged, or incorrect, please contact our client support immediately at Concierge@vetirapp.com so that we can help resolve the issue.For any additional questions or concerns regarding your return or exchange, please contact our client support team at Concierge@vetirapp.com.